Common questions about legal terms and your account
Visit the login page, tap Forgot Password, and enter your registered email. We send a reset link that expires in two hours. Click it, create a new password and you're back in your account. If you do not receive the email, check your spam folder or contact Support.
Yes. Log into Account Settings, select Close Account, and confirm. Your account status changes to closed but your wallet balance remains available for withdrawal. Verify your identity if prompted, request a withdrawal via your preferred method (JazzCash, Easypaisa, Raast or Bank Transfer), and funds are transferred within the payment method's clearing time.
For your first withdrawal, we ask security questions based on your account activity and may request a document photo (ID card, passport or utility bill). Upload via Account Settings → Verification. Our team checks the image within one business day. Once verified, future withdrawals process without re-verification unless unusual activity triggers a check.
No. Your account, payment history and personal details are not sold or shared for marketing. We share only the minimum required with payment processors (JazzCash, Easypaisa, Raast partners) to clear your deposits and withdrawals. We do not sell your data.
Contact your payment provider's support first—they handle disputes on their end. Then email ep789 Support with your deposit reference number and a description of the dispute. We investigate with the payment partner and can provide transaction proof to support your claim.
Yes, but with limits. We must retain account and transaction records for three years for tax and regulatory audit. After that period, you can request permanent deletion. Contact Support with your username and request. We delete non-essential personal data (profile notes, saved payment aliases) immediately upon request.
An account is dormant after twelve months with no login or transaction activity. We do not seize or forfeit your balance. If you return and log in, your wallet balance is intact and you can withdraw or play. If you close an account voluntarily, funds are always available for withdrawal.
